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Proxxie vs Intercom
Intercom is a full customer service platform for support teams, with its Fin AI agent billed per outcome on top of seats. Proxxie is an AI chatbot for small business websites and the agencies that serve them, on a flat monthly plan.
Choose Intercom if
- You have a support team working a shared inbox and tickets.
- You run a software product and need in-app messaging.
- You need a help center, workflows, SLAs or single sign-on.
- You want AI added to a helpdesk you already use.
Choose Proxxie if
- You run a small business and want your website to answer questions and capture leads.
- You want no seats to buy and no per-outcome charges, just one monthly price.
- You want to be live quickly: paste your content, test it, add one line of code.
- You're an agency running chatbots for several clients, white-label on Growth and Pro.
Side by side
Built for
- Proxxie
- Small business websites, and agencies that build chatbots for clients
- Intercom
- Customer support teams, often at software companies
How you pay
- Proxxie
- A flat monthly plan
- Intercom
- Per seat, plus Fin from $0.99 per outcome (a minimum monthly commitment applies)
Starting price
- Proxxie
- $47/month (Solo), or $470/year
- Intercom
- $29 per seat/month billed yearly, plus Fin outcomes
Try it
- Proxxie
- 14-day free trial, no credit card
- Intercom
- 14-day free trial, no credit card
AI answers from your content
- Proxxie
- Yes, on every plan
- Intercom
- Yes, with Fin, billed per outcome
Live chat and helpdesk
- Proxxie
- No, AI only
- Intercom
- Yes: shared inbox, ticketing and help center
Lead alerts
- Proxxie
- Name and email saved, with an email alert for each lead
- Intercom
- Conversations go to your team inbox
Remove branding
- Proxxie
- Included on Growth and Pro. Solo and Starter show "Powered by Proxxie"
- Intercom
- Not stated on their pricing page
Several client websites
- Proxxie
- 5, 15 or 40 client chatbots in one dashboard (Starter, Growth, Pro)
- Intercom
- Multibrand on the Expert plan ($132 per seat/month billed yearly)
Intercom details checked October 1, 2026 on their pricing page. Plans change, so check their site for the latest. Intercom is a trademark of its owner; Proxxie isn't affiliated with it.
The main differences
A support platform vs. a website chatbot
Intercom runs a whole support operation: inbox, tickets, help center, reporting and in-app messages, with Fin answering first. That's a lot of software if what you need is a website that answers visitor questions. Proxxie does that one job: it answers from your content and saves the name and email of anyone who wants a follow-up.
How the price is worked out
With Intercom you pay for each seat, and Fin is billed per outcome on top, so your bill grows with your team and with your chat volume. Proxxie charges one flat monthly price per plan, with no seats and no per-answer fees.
For agencies
Intercom is built for one company supporting its own customers. Proxxie is built for agencies too: one dashboard for all your clients, a chatbot and knowledge base per client, and plans from $197/month for 5 client chatbots. Growth and Pro remove Proxxie's branding completely, so clients see only yours.
Is Proxxie a replacement for Intercom?
Not for a support team that needs tickets, a shared inbox and a help center. Proxxie is for businesses that want their website to answer questions and capture leads without running a helpdesk.
Does Proxxie charge per resolution or per seat?
No. Every Proxxie plan is a flat monthly price. Annual billing is 10 times the monthly price, so you get 2 months free.
Can my team chat with visitors in Proxxie?
No. Proxxie is AI only. When a visitor wants a person, it saves their name and email and sends you a lead alert so you can follow up.
Can I try both?
Yes. Both offer a 14-day free trial with no credit card required, so you can test each with your own content.
See how Proxxie answers your customers.
Start your free 14-day trial. No credit card required.
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Built by a solo founder who answers every support email personally.