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Proxxie vs Tidio
Tidio is a live chat and customer service tool with an AI add-on, priced by conversations. Proxxie is an AI chatbot that answers from your content and saves leads, on a flat monthly plan. Here's which fits whom.
Choose Tidio if
- You want your team answering live chats, with AI helping out.
- You need Instagram, WhatsApp, Messenger and email in one inbox.
- You run an online store and want store actions inside the chat.
- You want a free plan, or the lowest possible starting price.
Choose Proxxie if
- You want your website to answer questions without anyone watching an inbox.
- You'd rather pay one flat monthly price than a plan sized by conversations.
- You want the name and email of visitors who want a follow-up, with lead alerts by email.
- You're an agency running chatbots for several clients, white-label on Growth and Pro.
Side by side
Built for
- Proxxie
- Small business websites, and agencies that build chatbots for clients
- Tidio
- Teams running live chat and customer service across channels
How you pay
- Proxxie
- A flat monthly plan
- Tidio
- Plans sized by billable conversations, with Lyro AI conversations metered
Starting price
- Proxxie
- $47/month (Solo), or $470/year
- Tidio
- Free plan; paid plans from $24.17/month billed yearly
Try it
- Proxxie
- 14-day free trial, no credit card
- Tidio
- Free plan with 50 conversations
AI answers from your content
- Proxxie
- Yes, on every plan
- Tidio
- Lyro AI, with a conversation allowance that depends on the plan
Live chat with your team
- Proxxie
- No, AI only
- Tidio
- Yes
Channels
- Proxxie
- Your website
- Tidio
- Website, Messenger, Instagram, WhatsApp and email
Remove branding
- Proxxie
- Included on Growth and Pro. Solo and Starter show "Powered by Proxxie"
- Tidio
- A paid add-on up to Growth; included on Plus and Premium
Several client websites
- Proxxie
- 5, 15 or 40 client chatbots in one dashboard (Starter, Growth, Pro)
- Tidio
- Multiple projects on Plus (from $300/month plus usage) and Premium
Tidio details checked October 1, 2026 on their pricing page. Plans change, so check their site for the latest. Tidio is a trademark of its owner; Proxxie isn't affiliated with it.
The main differences
A live chat tool vs. an AI-first chatbot
Tidio is built around a live chat inbox: your team answers, and Lyro AI takes some of the load. Proxxie has no inbox to staff. The AI answers every question from the content you give it, and when a visitor wants a person, it saves their name and email and emails you so you can follow up.
How the price is worked out
Tidio's plans are sized by how many conversations you handle, and its AI conversations are counted separately, so a busy month can push you onto a bigger plan. Proxxie charges one flat monthly price per plan, so your bill doesn't depend on how chatty your visitors were.
For agencies
On Tidio, multiple projects start with the Plus plan. Proxxie's agency plans start at $197/month for 5 client chatbots, each with its own branding and knowledge base, managed from one dashboard. Growth and Pro remove Proxxie's branding completely, so clients see only yours.
Is Proxxie cheaper than Tidio?
Not at the entry level: Tidio has a free plan and lower starting prices. Proxxie's Solo plan is a flat $47/month with AI answers included, which is simpler to budget because it isn't sized by conversations.
Can Proxxie do live chat?
No. Proxxie is AI only. When a visitor wants a person, it saves their name and email and sends you a lead alert so you can follow up. If you want your team chatting live, Tidio is the better fit.
How do I switch from Tidio to Proxxie?
Paste your FAQs, services and policies into Proxxie (or add pages from your website), test the answers in Test Mode, then replace the Tidio code on your site with Proxxie's one line of code.
Can I try Proxxie first?
Yes. Every new account gets a 14-day free trial with full access to all features. No credit card required.
See how Proxxie answers your customers.
Start your free 14-day trial. No credit card required.
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Built by a solo founder who answers every support email personally.